POMPEI, Telêmaco; GOUVEIA , Luís M. Borges. Relationships between quality of services and satisfaction, loyalty and “word of mouth” communication: Perception of students at a Higher Education Institution (HEI) during the pandemic. Seven Editora, [S. l.], 2023. Disponível em: https://sevenpubl.com.br/editora/article/view/1636. Acesso em: 21 aug. 2025.