Pompei, T. and Gouveia , L.M.B. (2023) “Relationships between quality of services and satisfaction, loyalty and ‘word of mouth’ communication: Perception of students at a Higher Education Institution (HEI) during the pandemic”, Seven Editora [Preprint]. Available at: https://sevenpubl.com.br/editora/article/view/1636 (Accessed: 21 August 2025).