T. Pompei e L. M. B. Gouveia, “Relationships between quality of services and satisfaction, loyalty and ‘word of mouth’ communication: Perception of students at a Higher Education Institution (HEI) during the pandemic”, Editora, jun. 2023, Acesso em: 7º de outubro de 2025. [Online]. Disponível em: https://sevenpubl.com.br/editora/article/view/1636