THE CONTEXT OF POSTAL LOGISTICS IN BRAZIL – SOME NUMBERS, TRANSFORMATIONS, CHALLENGES AND NECESSARY REFLECTIONS ON A PUBLIC SERVICE

Abstract

The term postal logistics refers to the business environment that involves a set of services coupled to the postal logistics platform in Brazil, operated by Correios brasileiros, a public company that has 362 years of operations in Brazil. The research questions are situated on two pillars: what transformations are plaguing the postal sector in the world and in Brazil and what are the challenges they represent for the Brazilian Post Office? The objective is to analyze the main structuring numbers made available by the Brazilian Post Office and, based on them, reflect on the current situation of the postal environment and the challenges that arise. The methodology has a descriptive nature and used the case study strategy. The main results found reflect a postal environment with many transformations in the world and in Brazil. The Brazilian Post Office with stagnant revenues and infrastructure maintained in physical units prior to the reflections of the transformations, which reflect numbers of messages and parcels at other levels, not changing with the change in profile characterized by the vertiginous drop in distributed messages and growth of a parcel market, pointing to a low operational efficiency, with few productivity gains and low level of competitiveness. Finally, the innovation that is signaled by many experts in the area still does not find an echo in the company's strategy, so that it becomes visible in its operations.