KNOWLEDGE MANAGEMENT IN THE DIGITAL AGE: TECHNOLOGICAL ADVANCES AND THEIR IMPACT ON ORGANIZATIONAL PERFORMANCE

Abstract

This article aims to analyze how advances in digital technologies impact knowledge management (KM) models in organizations, with an emphasis on the contributions of these innovations to organizational development and to meeting the requirements of NBR ISO 9001. This is a qualitative research, developed through a Systematic Literature Review (SLR). Fourteen studies published between 2015 and 2025 were selected, extracted from the SciELO and CAPES Journals, with strict inclusion and exclusion criteria. The analysis sought to understand the interrelationships between KM, emerging technologies and quality standards. The results demonstrate that the integration between KM and digital technologies, such as artificial intelligence, big data, gamification and collaborative platforms, favors the systematization, dissemination and application of organizational knowledge. Furthermore, this synergy strengthens the culture of innovation, organizational learning, and compliance with the requirements of NBR ISO 9001:2015. Although the review included articles in Portuguese and English, the research was restricted to specific databases and time frames, which may have left out relevant studies from other sources. Furthermore, the lack of empirical data limits the practical application of the findings. Nevertheless, it provides support for future research and practical applications. The study contributes by highlighting KM as an essential strategy in the digital age and highlights the value of emerging technologies in strengthening organizational performance and compliance with normative quality standards.

DOI: https://doi.org/10.56238/sevened2025.036-059