NURSING WORK FROM THE PERSPECTIVE OF CLINIC MANAGEMENT: CO-CREATION OF ARTIFACTS WITH DESIGN THINKING

Abstract

Introduction: The Clinic Management model, created in Brazil by Eugenio Vilaça Mendes, has as its basic premise the creation of a set of clinic micromanagement technologies to provide quality healthcare. This model was adopted by the Brazilian Hospital Services Company (EBSERH), which manages hospitals.

Objective: The objective of this study was to contribute to the implementation of clinic management principles in one of the EBSERH university hospitals through the ideation and co-creation of artifacts, using the Design Thinking (DT) approach.

Method: The method used in this study was an experience report in which the DT phases were experienced with nursing professionals from various hospital units, to co-create solutions to address the identified problem—deficiencies in the process of developing and implementing nursing schedules.

Results: The participants co-created three artifacts to assist in the scheduling process: pre-schedule implementation; drafting a notice for internal staff reassignment and creating a new process for supervising nursing work.

Conclusion: We conclude that the characteristics of the Design Thinking approach respond favorably to the implementation of clinical management principles. The emergence of desirable, feasible, applicable, and sustainable solutions to address the problems of the university hospital setting opens a series of opportunities for further research.

DOI: https://doi.org/10.56238/sevened2025.031-043